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FAQ

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Frequently Asked Questions


Does Arizona Charlie's charge a resort fee?

Yes, Arizona Charlie’s has a $7.50 plus tax resort fee.


Does Arizona Charlie's allow marijuana smoking on its premises or in its hotel rooms?

No, although Nevada law allows recreational marijuana usage in certain limited locations, the Arizona Charlie's does not allow recreational marijuana usage in its hotel rooms, casino or public spaces.


Can I receive a rate and availability quote, or make a change to an existing reservation via e-mail?

We recommend checking the web site for the most current rates and availability. Existing reservations can be changed via email, but calling is recommended to ensure changes are processed as quickly as possible and that the entire reservation is re-confirmed.


Why should I become an ace | PLAYTM member?

Membership is free and you’ll receive rewards based on your tracked play. In order to be rated, use your card while playing slots or table games. Insert your card in the slots to earn your rewards. Show your card when placing a bet at the Race & Sportsbook, purchasing a Bingo card or buying in while playing Table Games. Your ace | PLAY card is your ticket to points which can be redeemed for comps, cash back, and free slot, bingo and Keno play. On your next visit, stop by the ace | PLAY Center to sign up.


Are there any restaurant discounts?

Yes, with your ace | PLAY card you can get 10% at participating restaurants and up to 25% off at the buffet.


What dining options are available?

We have multiple dining options available. From casual elegance to down-home comfort, Arizona Charlie’s Decatur’s unique restaurants offer something to please every taste, all at a fantastic value. Our dining venues include Ron's Steakhouse, Sourdough Cafe, Frisco Market Buffet, Subway and Noble Roman's. Make sure to get your ace | PLAY discount.


How do I get from the airport to the Arizona Charlie’s properties?

Taxi or bus. Please click here to view our map .


Does your hotel provide wheelchairs?

Yes


Does your hotel offer room accommodations for the physically challenged?

We have standard rooms that are handicapped accessible. We also have tubs with shower chairs.


How many guests do you allow per room?

Maximum occupancy per room is four guests.


How can I obtain a copy of my bill from a past stay? Who should I contact regarding a discrepancy on my bill?

Accounts receivable at 702-380-7675


What are the average monthly temperatures in Las Vegas?

Month
High
Low
January
56
33
February
60
40
March
69
43
April
78
51
May
88
60
June
99
69
July
106
83
August
108
87
September
102
85
October
81
54
November
66
41
December
57
34

How do I get to the pool and when is it open?

The pool is located past the elevators near the Race & Sportsbook and Subway. The pool is open from 8am to 8pm throughout the spring and summer.


How can I apply for casino credit?

Casino credit is easy to apply for and in most cases can be approved in less than two days for first time casino credit applicants, and just a few hours for applicants with previously established casino credit records. Applications can also be faxed or mailed to guests and are available on the Arizona Charlie’s web site. Contact the casino cage at 702-258-2110 for more information. Please click here to go to our Casino Credit page .


Is there any place where I can plan a special dinner?

Ron’s Steakhouse at Arizona Charlie’s Decatur is the perfect choice. Winner of the OpenTable Diners' Choice Award, Ron’s offers a variety of fine cuts of beef and succulent seafood in an upscale, yet genuine atmosphere. Players are welcome to use points and comp dollars to pay for their meal.

 
 

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